Our Commitment to You
All repairs come with a 2-year warranty and we guarantee your satisfaction. If you're not completely happy with our service, we'll make it right.
Repair Service Returns
2-Year Warranty Period
- All repairs are covered by our 2-year warranty from the date of completion
- Warranty covers parts and labor for the specific repair performed
- Free troubleshooting and warranty repairs within the warranty period
- No hidden fees or charges for warranty work
What's Covered Under Warranty
- Defective replacement parts
- Installation errors by our technicians
- Malfunctions related to the specific repair performed
- Touch functionality issues for screen repairs
- Battery performance issues for battery replacements
What's Not Covered
- New accidental damage after repair
- Water damage after repair
- Software issues unrelated to hardware repair
- Damage from unauthorized third-party repairs
- Normal wear and tear
Return Process
For Warranty Claims
- Contact Us: Call 01772 812333 or email info@thephonerepairshop.co.uk
- Describe the Issue: Explain the problem you're experiencing
- Bring Your Device: Visit our Preston shop with your device and receipt
- Free Assessment: Our technicians will diagnose the issue
- Quick Resolution: Most warranty repairs completed within 24 hours
For Mail-In Repairs
- Contact us before returning your device
- We'll provide a prepaid return label for warranty claims
- Include your original receipt and order number
- Package your device securely with original accessories
- We'll repair and return your device within 3-5 business days
Parts and Accessories
Return Policy
- 14-day return period for unused parts and accessories
- Items must be in original packaging and condition
- Customer pays return shipping unless item is defective
- Refunds processed within 5 business days of receipt
Exchange Policy
- 30-day exchange for defective parts
- No exchange fees for defective items
- Differences in price will be refunded or charged accordingly
Refund Policy
Service Refunds
- Full refund if we cannot complete the repair as promised
- Partial refund if issues persist after reasonable repair attempts
- No refunds for completed successful repairs
- Refunds processed to original payment method within 7 days
Satisfaction Guarantee
Not satisfied with our service? We'll work with you to make it right. If we can't resolve the issue to your satisfaction, we'll provide a reasonable refund or store credit.
Mail-In Service Returns
Return Shipping
- Free return shipping for warranty claims
- Insured shipping for all device returns
- Tracking provided for all return shipments
- Secure packaging to protect your device during transit
Timeline
- 1-2 days for device to reach our service center
- 24-48 hours for diagnosis and repair
- 1-2 days for return shipping to you
- Total turnaround time: 3-5 business days
Legal Information
This returns policy is designed to be fair and transparent while protecting both our customers and our business. All returns are processed in accordance with UK consumer protection laws and our commitment to customer satisfaction.
Last Updated: January 2025
Effective Date: January 10, 2025