Step 1: choose your device and repair
Start by choosing the correct repair page for your device. This helps us understand the model, the issue and the repair option you want before the device arrives.
Step 2: package the device safely
Use a sturdy box with padding. Remove loose accessories unless we have specifically asked for them. If the repair is for charging, include a note about the cable/charger you use if the issue is intermittent.
Step 3: send it using a tracked service
Tracked postage gives both you and the workshop a clear record of the parcel. Keep the tracking number until the repair is complete.
Step 4: repair, test and return
Once the device arrives, it is checked, repaired, tested and returned securely. Our mail-in repair page explains the normal process and turnaround expectations.
Useful next steps
Need help with this repair?
Call 01772 812333, visit our Tarleton workshop, or use our UK mail-in repair service if you are further away.