Back up first where possible
If the device still turns on, back up photos, contacts, messages and app data before bringing or sending it in. Use iCloud, Google backup, computer backup or your usual trusted method.
Protect sensitive apps
- Log out of banking apps if you are concerned.
- Remove saved payment cards from wallet apps if appropriate.
- Check two-factor authentication access before repair.
- Make sure you know your Apple ID or Google account password.
Do we need your passcode?
Some repairs can be physically completed without the passcode, but testing may be limited. For example, checking cameras, speakers, sensors or charging behaviour can be easier if the device can be tested normally. Ask us if you are unsure.
For mail-in repairs
Include your contact details, device model, fault description and any relevant notes. Do not send unnecessary accessories unless requested.
Useful next steps
Need help with this repair?
Call 01772 812333, visit our Tarleton workshop, or use our UK mail-in repair service if you are further away.