Simple checks first
- Try a different known-good cable and plug.
- Check whether wireless charging works, if your phone supports it.
- Restart the phone.
- Look for visible lint or damage in the port, but do not dig aggressively with metal tools.
Signs the charging port may be faulty
- The cable only works at a certain angle.
- The connector feels loose.
- The phone says charging but the battery percentage does not increase.
- The port looks bent, corroded or damaged.
- The device has had liquid exposure.
Charging port or battery?
If the phone charges reliably but drains quickly, the battery may be the issue. If charging is intermittent, cable-sensitive or physically loose, the port is more likely. A technician can test both before replacing parts.
Why professional repair matters
Charging ports are connected to sensitive internal parts. On some models, replacing the port involves removing several components, so careful testing before and after the repair is important.
Useful next steps
Need help with this repair?
Call 01772 812333, visit our Tarleton workshop, or use our UK mail-in repair service if you are further away.